A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Customers contact companies regularly to purchase products and services, inquire about orders, make payments and request ...

Happy Tuesday! Imagine trying to find an entire jury full of people without strong feelings about Elon Musk. Send news tips ...

New research has suggested users of AI chatbots can be both polite and rude ... Although people can be quick to vent when things don’t go their way (something human customer service workers know all ...

Key Takeaways AI is deeply integrated into SaaS tools, automating tasks and enhancing user experiences.AI chatbots and ...

Amjad Al Sabbah of Sprinklr, and Francoise Russo of Aramex share how they are enabling hyper-personalised, AI-powered customer journeys ...

Premier Tier Services and ISV Accelerate Partner, today announced the launch of FastTrack, a new model of structured ...

Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating ...

La Center, WA / Syndication Cloud / July 08, 2025 / LeadMaker Media   Key Takeaways AI agents are streamlining lead ...

Chatbots may be contributing to a wider distrust in democratic institutions, new report finds. Credit: Jakub Porzycki / ...

From clearing up garbled speech on 9-1-1 calls to providing victims with automated investigation updates, artificial ...

Somewhere in the middle are chatbot therapists like Wysa and Woebot, using AI to mimic real therapeutic conversations, often rooted in cognitive behavioral therapy. These apps typically offer free ...