A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Customers contact companies regularly to purchase products and services, inquire about orders, make payments and request ...

Key Takeaways AI is deeply integrated into SaaS tools, automating tasks and enhancing user experiences.AI chatbots and ...

Here are some compelling reasons why increasing your AI skills is important, especially in Ghana's changing job market: AI is ...

Amjad Al Sabbah of Sprinklr, and Francoise Russo of Aramex share how they are enabling hyper-personalised, AI-powered customer journeys ...

UK Consumers Are Biggest AI Sceptics across EMEA - ServiceNow research shows UK is one of the most sceptical countries in EMEA contact centre ...

La Center, WA / Syndication Cloud / July 08, 2025 / LeadMaker Media   Key Takeaways AI agents are streamlining lead ...

Premier Tier Services and ISV Accelerate Partner, today announced the launch of FastTrack, a new model of structured ...

Somewhere in the middle are chatbot therapists like Wysa and Woebot, using AI to mimic real therapeutic conversations, often rooted in cognitive behavioral therapy. These apps typically offer free ...

In 2024, banking crossed a critical threshold. No longer satisfied with being simply digital and inspired by interactions ...

UK consumers are among the most sceptical in EMEA region when it comes to AI's ability to deliver empathetic customer service ...