Telstra has learnt the hard way that responding to an angry customer with a cat meme is not always a good idea. Earlier this week, Telstra customers experienced outages across the country.

When dealing with an angry customer, it’s very important for you to keep your calm and understand their problem. Listen to them patiently and apologize for the inconvenience they have faced.

A hotel worker told an angry customer that her job was to listen to her complain in a viral video. The video—titled "angry karen pt 2"—was posted on TikTok on Saturday night.