Until recently CRM has been seen by many organizations as a stand-alone application used by frontline personnel and external customers. But stand-alone CRM applications are going to become ...

More than a year after acquiring one of the most popular client relationship management (CRM) programs among advisors, Orion Advisor Solutions is formally connecting its client portal to Redtail CRM.

Self-service CRM has arrived. Technologies such as portals, voice recognition, and next-generation search engines have improved so dramatically that they’ve become an indispensable part of the CRM ...

Many of Microsoft's recent acquisitions have been of companies and/or technologies meant to bolster its Dynamics CRM product family. On September 28, Microsoft made another acquisition in this vein.

REDMOND, Wash., Aug. 27, 2001 — Onyx Software Corp. and Microsoft Corp. today announced that Onyx is the first customer relationship management applications vendor to pass the certification program ...