During college, I worked in the call center for Kodak Digital Imaging. As part of our training, we were asked to go home and locate the phone numbers on 10 products in our own home and call their ...
In the world of call/contact centers, the landscape has shifted almost overnight, providing new challenges and some surprising opportunities. My recommendations as a consultant on customer service and ...
Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Still, there is a place for for higher skilled human agents.
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