As an AI engineer at Meta, Boris Valkov helped build PyTorch, one of the world’s largest machine learning libraries. During ...

Small businesses require an affordable and effective call center software to effectively deal with customer interactions. There are numerous options available in the current market, which can ...

Call centers that include handling of calls along with live support software like email, chat or social media are more often referred to as contact centers. Calls that are customer support ...

Since then, the situation has greatly improved, largely through the use of AI call center platforms. IBM’s natural language understanding (NLU) software was used to create an AI-enabled system ...

The NeMo microservices are paired with Nvidia's infrastructure software for deployment of agents, called NIM, an acronym for ...

Jim Browning is a software engineer and an expert on scam call centers. His YouTube channel baits scammers by gaining access to their computers, observing them through CCTV, and hacking into their ...