It's common for call centers to give employees the option to call, email, or schedule a one-on-one appointment with a licensed benefits counselor. Connecting your clients to services like this ...

Understanding call center objectives and goals will help you improve your in-house center or hire the right service for your small business. Increased Company or Client Sales ...

In a different call center, Kevin Asuncion transcribed medical visits from half a world away, in the United States. You can get used to the hours, he said in an interview last year: 8 p.m. to 5 a.m.

5 technologies enabled by call center AI today. I’ve compiled the most helpful AI call center capabilities available on the market right now, plus three exciting advancements you’ll see in the ...