Cisco UCCE is an on-premises customer-service platform capable of supporting up to 24,000 customer-service agents ... The CCMP is a management tool that gives contact-center supervisors the ...

Comm100 can be embedded directly into Cisco Finesse to integrate with Cisco UCCE or UCCX. ... making it easy for them to service their customers on all channels using a single tool.

Mattersight Corporation , the pioneer in personality-based software applications, today announced that its routing solution has been validated as compatible with Cisco UCCE 10.5 by the independent ...

Mattersight Corporation , the pioneer in personality-based software applications, today announced that its behavioral analytics solution has been certified by Cisco Systems as compatible with its ...

Silah Gulf has announced its ground-breaking launch of the Cisco Unified Contact Center Enterprise (Cisco UCCE), one of the most advanced Contact Center platforms in the world. ... Silah Gulf has ...

Bahrain-based Silah Gulf, a leading customer experience solutions provider, has partnered with Cisco to launch the Cisco Unified Contact Center Enterprise (CiscoUCCE), one of the most advanced ...