Call centers have one of the highest turnover rates of any industry, but call centers sometimes also perpetuate a cycle of high employee attrition rates. A high turnover not only puts a strain on ...

Reddit is full of raw, unfiltered feedback from call center workers. The message? It’s not the tech that’s broken. It’s the ...

Soon, many patients might initiate contact with the health system not by speaking with a call center worker or receptionist, ...

Hundreds of Maximus employees across the country walked out on Thursday to fight for better wages, health care benefits and workplace treatment at the medical services call center. At Maximus's ...

The post Their Boss Enforces Unreasonably Strict Metrics, So Call Center Employee Looks For A Smart Way To Improve Their Score first on TwistedSifter.

Records obtained by The New York Times show that FEMA laid off contractors the night of July 5, when flood waters were ...

Employees at D.C.’s 911 call center received an email from their boss telling them they’d be eligible for an $800 bonus if they show up for all their assigned shifts in August.

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow.

Some resorted to jargon and claimed the technology might make call center nurses and employees more efficient and effective.

A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center employees love to use.

And employees and executives associated with the call center workforce in the Philippines said they’d heard of other software tools, such as technology that changed Filipino accents to American ...