To put it bluntly, corporate communications is the spurned stepchild of the C-suite. In many organizations, the function hardly gets the attention it deserves until the moment crisis hits. But ...

5. Customer Or User Feedback. Customer or user feedback is one of the most important KPIs you can track. You should know not only how many comments or replies you're receiving for your campaigns ...

Virtual communication tools can be used by companies as new channels for conducting business and reaching their target audiences, whether that means shifting from in-person meetings to video ...

Survey Methodology The Hybrid and AI Revolution in Business Communications surveyed 1,954 midmarket and enterprise firms (100 to over 10,000 employees) across the US, UK, ...