Rocket CRM, a customer relationship management platform designed for modern teams, has expanded its system architecture with ...

How is customer relations optimization the solution that transforms call centers? Changes adopted in customer relations optimization affect call centers directly in several ways.

Customer relations are the foundation of any business. The more impact a client has on your business, the more you should invest in client relations and account management itself.

This article explores the historical evolution, strategic benefits, and future trends of CRM systems, emphasizing their critical role in business strategy.

Rocket CRM, a U.S.-based provider of customer relationship management software, has officially launched its enhanced CRM ...

Free stuff is great for customers and a wonderful marketing tool for businesses. But there are limits, and there is a right ...

How can you avoid AI pitfalls and guide your project to CX success? What do real-world success stories look like?

A bad performance that goes uncorrected, or not apologized for properly, can taint your brand In today’s digital environment, a customer is more apt to put a bad review on Yelp! or some other social ...

News about Customer Relations, including commentary and archival articles published in The New York Times.

Are you looking for ways to improve customer relations? Read articles and expert advice here.

At Bounteous, Customer Relationship Management is a True Team Effort Like a team of rowers, Senior Director of Loyalty and CRM Rachel Dorfman and her peers work in tandem to help the company’s ...

Discover how a CRM can enhance business relationships. Learn about the benefits of CRM and how to optimize CRM strategy for better customer management. Customer relationship management software is ...