Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

3CLogic is a ServiceNow certified Technology and Advanced Platform Build partner with offerings available for ServiceNow's IT ...

Stay up-to-date with the latest Contact Center and Contact Centers as a Service ... CCaaS channel delves deep into the evolving world of customer service best practices, best CCaaS platforms ...

"Customer experience is so much more complicated ... "They tend to view contact centers as a cost center, not as a profit center, and the only thing you want to do in a cost center is reduce ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

For companies, this has driven down contact rates, call-center efficiency, and customer satisfaction, while driving up operational costs and customer churn. Use technology to improve phone channel ...