More than 1,000 employees are based at Bridgeport Center, and it has 100 job openings. “Bridgeport is an area where we really ...

In fact, only 31% of businesses have fully implemented omnichannel contact centers that unify customer interactions across ...

Delta Airlines provides 24/7 phone support 1-833-341-3142 OTA (Live Person) or 1-800- for urgent travel issues. You ca ...

Companies should welcome the opportunity to give consumers what they want, and domestic customer service call center falls ...

Air France provides 24/7 phone support 1-866-829-1262 OTA (Live Person) or 1-800- for urgent travel issues. You can re ...

AI transforms call center analytics by augmenting human capabilities rather than replacing them. This partnership between AI ...

“That increasingly means refining messages and offers in the context and cadence of the customer, which is increasingly omnichannel,” Nash continues. Bill Balvanz, a contact center customer specialist ...

The Colorado Public Utilities Commission (PUC) revealed that Xcel Energy's automated system auto-disconnected about one in 10 ...

As an AI engineer at Meta, Boris Valkov helped build PyTorch, one of the world’s largest machine learning libraries. During ...

The study results will be published in a series of ISG Provider Lens™ reports, called Contact Center – Customer Experience Services, scheduled to be released in October 2025. The ...

ST. GEORGE, Utah, April 21, 2025 /PRNewswire/ -- TCN, a leading provider of cloud-based contact center solutions, today ...