Customer feedback is a vital source of information when you are thinking about improving your product offering. It is also an excellent way of picking up on problems quickly and addressing them.

In your customer feedback forms, include the question, “On a scale from 0 to 10, how likely are you to recommend product X to a friend or colleague?” ...

Use Form QR code in customer feedback for financial services. QR codes are a simple and effective way to collect financial services reviews. By placing QR codes on receipts, ...

Customers are the lifeblood of any business. Their input is pivotal for driving the innovation of new products and services as well as enterprise growth. Here business leaders share how they gather ...

Direct mail or customer feedback form at your business; If your business has an automated sales process, automate the feedback and ask for it soon after a customer interacts with you.

The tools we use to gather customer feedback influence the hypotheses we form, as well as how we interpret our overall CX success. A customer experience leader’s foremost responsibility is to ...

Place your online customer feedback form on a secure server. You'll need secure socket layer, or SSL, protection on your web server, which you can get from a web hosting company, to secure the ...

Bringing out the importance of putting the customer at the center of any digital transformation strategy, Jeff Bezos once said, “There are many ways to center a business. You can be competitor ...