Based on his extensive experience, Rocky Osborn, CBO at Innovecs, gives practical recommendations for stakeholders ...

iCSAT empowers CX leaders with automatic, actionable CSAT scores for every customer interaction, leveraging Generative AI to analyze sentiment, resolution, and effort. MOUNTAIN VIEW, CA / ACCESS ...

Changing the aim of metrics. With things like CSAT and contact center metrics, leaders should prioritize customer satisfaction over efficiency. Finding a broader scope.

iCSAT empowers CX leaders with automatic, actionable CSAT scores for every customer interaction, leveraging Generative AI to analyze sentiment, resolution, and effort.