Artificial intelligence call center software can improve customer service, reduce costs and maximize efficiency. Find the best AI call center software and tools. Written by eWEEK content and ...

Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy to implement, scalable and often bundles advanced features for ...

Call center software tools have become essential to almost every large-scale business. The software plays a critical role in simplifying customer relationships and improving an overall customer ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history ...

We list the best call center software, to make it simple and easy to setup and manage a single communications platform. Call centers used to something only enterprise companies could afford, but ...

A contact center customer relationship management (CRM) software serves as the nerve center for customer interactions in businesses. Acting as a digital bridge between customers and service agents ...

Best Call Center Software 2025: Which Is Best for Your Business? A solid call center phone system makes light work of customer service. Here are our top picks, ranked and reviewed.

Hosted Call Center Software: This type of call center software ensures that all elements of outbound, inbound and self-service customer interactions are managed via back-office systems.

Generative AI is transforming the contact center. Learn more about how this new technology is making a huge impact on customer service. Written by eWEEK content and product recommendations are ...

This call center software feature gauges emotions during customer interactions. While we’ve hinted at this topic area while talking about analytics, call center sentiment analysis has come a ...

A new AI program called Cogito is 'coaching' customer service workers — and it could start showing up in your office soon, and beyond.