What is customer service-specific empathy and how do you go about training for it and deploying its power? And is empathy by itself it enough to propel an organization forward?

Local service professionals using Front Desk have, on average, 20 percent higher job conversion and 28 percent higher customer satisfaction ratings. March 09, 2022 12:00 PM Eastern Standard Time.

Customer service best practices can transform your company--but only if they spread. ... way to handle, say, front desk staffing for peak check-in times, ...

“With Front Desk, businesses can garner insights at a glance to make informed decisions about staffing, pricing, customer service needs and growth opportunities,” explained Zimmerman, a former ...

Front-desk staff A study of nearly 35,000 online reviews of physicians nationwide has found that customer service is patients’ chief frustration, not physicians’ medical expertise and clinical ...

In a six-month period, over 5,000 participants check in to campus facilities for programs that last from a few days to several weeks. When a program begins, it’s commonplace for nearly 90 people to ...

Artificial intelligence-powered customer service platform provider FrontApp Inc. today announced it has acquired AI-powered voice-of-customer intelligence platform startup Idiomatic Inc. for an ...