Customer service skills comprise the knowledge, tactics and understanding needed to make customers as satisfied as possible. Here are 12 essential skills.

Customer service sets a business apart, especially if it offers products and services that can be purchased elsewhere.

State of Service 2022 worldwide report gathered insights from over 8,000 customer service professionals to determine how service organizations continue to adapt to an ever more digital-first ...

Customer service representatives must have good listening skills, so they can better understand what the customer needs, and then address the needs directly.

In the sprawling city of Los Angeles, where the pace is as fast as the traffic once was on the 405, the once-reliable anchor of good customer service seems to be slipping away into the Pacific ...

Top 10 Customer Service Skills for an Events Coordinator. A special event with its stunning decor and smoothly running program is actually the end product of a great deal of work by a true ...

Since customer service is a key factor, airlines prefer applicants have previous experience working in a customer-oriented role. Additional education and proficiency in a second language is helpful.

Flight attendants are multi-faceted professionals and speaking multiple languages are just some of their many talents.

Upwork (Nasdaq: UPWK), the world’s work marketplace, today announced the 10 most in-demand skills for technology, marketing, and customer service inde ...

In a workshop titled Customer Service Skills, you will learn techniques that will not only help you solve complaints faster and deliver service that earns praise from both customers and higher-ups but ...