Even if the level of customer service you provide is excellent, if your style of service delivery comes off as cookie-cutter, you’re not going to connect with today’s guests. To illustrate ...

Customer service is a critical element in building and sustaining brand loyalty.

How to Increase Sales Through Customer Service. Excellent customer service can result in repeat business and word-of-mouth referrals. A 2011 American Express survey found that 70 percent of ...

Customer service representatives must have good listening skills, so they can better understand what the customer needs, and then address the needs directly.

Delta Air Lines is hiring for remote customer service job positions that offer free flights to new hires and pay up to $34 per hour.

Monday night saw digital services provider PLDT Inc. and subsidiary Smart Communications Inc. bearing new logos, with the Greek alphabet Delta as its main symbol.

The Victoria Friendly Certified Customer Service program is now open to the public as well as Victoria Chamber of Commerce members.

Now, break out those galoshes and get ready to learn the keys to top-quality service from the leaders who have perfected the customer experience themselves.

Today, innovative customer service means being able to contact a company on multiple platforms — not just by phone, but via email, web, Twitter, Facebook, and mobile devices. However according ...

Two-thirds of American consumers have walked out of a store due to bad customer service. Here's how you can prevent pushing customers away.

Adestra, a leading provider of innovative marketing technology software and services, has been named a Customer Service Department of the Year in the Computer Services category in the 11th annual ...

Adestra is now a two-time winner of the Stevie Awards' Customer Service Department of the Year in the subcategory of All Other Industries, 100 or More Employees.