Asking to speak to the manager isn't going to get the results you want. In this episode, negotiation consultant Craig dos Santos gives tips on how to make a customer service representative your ...

Hale Products, Inc. is pleased to announce the hiring of Christine Tarro as Customer Service Manager – North America. Christine has over 24 years of experience working in the customer service field.

A customer service manager oversees a company's ability to anticipate and adapt to changing customer needs while reaching customers through all channels, providing service before, ...

We have all been in situations where we have been treated poorly by a food server, service manager, receptionist or product installer. The end result of such an encounter is typically a vow to ...

Step 4: Look for an Optimized Exit That Aligns With Your Experience. When you’re looking for that step out of customer service there’s a special set of jobs that allow you to harvest one extra ...

ANAHEIM, Calif.--(BUSINESS WIRE)--Hestan is proud to welcome Jaime Herrera as National Service Manager. With more than 26 years of experience, Herrera offers expertise in service management, sales ...

Anticipatory customer service is the master skill, behavior, and attitude that distinguishes the kind of service that actually creates customer loyalty, says Micah Solomon, a customer service ...