Your customer service organizational chart must include the various positions that are required to keep your department running at peak level. Regardless of the size of your company, ...

Your internal teams all have specific roles and functions. But some organizational charts can put up barriers to excellent customer experience. Customers don’t care who owns what part of a ...

Reversing the organizational chart is an approach to leadership and how a customer-centered culture can be infused throughout an entire organization in a quest to follow the true leader of every ...

It's also not just the channels, but where they are deployed. Michael Hearney, vice president of strategic marketing for Altitude Software of Milpitas, Calif., points to one Fortune 500 customer that ...

VPs of sales, marketing and customer service; ... It surprises many companies to learn how many groups across the org chart need access to the CRM system. Ironically, ...

Customer-Centric Org Charts Aren’t Right for Every Company. by Ju-Yeon Lee, Shrihari Sridhar and Robert W. Palmatier. From the Magazine (July–August 2015) ...