A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Some people say you just can’t teach customer service. There is no doubt that some people simply “get” customer service, while others don’t. In fact, you can teach customer service—but ...

Overcome customer service anxiety and get what you want : Life Kit Asking to speak to the manager isn't going to get the results you want. In this episode, negotiation consultant Craig dos Santos ...

On the surface, the division of labor between sales and customer service seems clear cut. Sales reps reach out to prospects to earn new and repeat business. Customer service reps help existing ...

Most people have experienced a four-hour appointment window that the service provider still manages to miss. And many American consumers have been stuck in an endless phone loop desperately trying ...

That's partly explained by the fact that for decades companies including AT&T (T 1.46%) Verizon (VZ-0.01%), and Comcast (CMCSA-0.70%) simply did not have to treat people well because they held a ...

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.

Not investing in customer service — or in any process, position or automation that could increase efficiency — may save money in the short run, but it can bog down your growth in the long run.

It was a terrible year for customer service. As a result, customer experience, something we've been hearing about for years, ... The delivery person dropped the 145-pound box in my driveway.