Customer service skills comprise the knowledge, tactics and understanding needed to make customers as satisfied as possible. Here are 12 essential skills.

Customer service skills include the ability to communicate well with customers. Many companies need representatives who are bilingual, particularly those who can speak both English and Spanish.

Customer service skills are in high demand and, sometimes, seem in short supply. This is because good customer service combines skills that must be cultivated and honed.

Top 10 Customer Service Skills for an Events Coordinator. ... The ability to remain clam and to think clearly under pressure will make your work successful.

There are places of business who have employees who deliver outstanding customer service. It doesn’t have to be a small business either. Chick-fil-a is a chain of over 2,000 restaurants, and the ...

Good communication and customer service skills are lacking in so many businesses today. ... Ability to close the sale — Many people fail to "ask for the business" and make the close on the sale.

SPRINGFIELD, Mass. (WWLP)– Non-English speaking persons interested in careers in hospitality and customer service can now apply for free classes at Springfield Technical Community College (STCC).

This workshop, which is Professional Administrative Assistant Module 4, can be useful for anyone responsible for delivering internal and external customer service. Register here for the two-part ...