50 Customer Service Quotes to Live By ... but if you love what you’re doing and you always put the customer first, success will be yours.” – Ray Kroc, president of McDonald’s.

So for now, here are ten of my favorite customer service quotes followed by my commentary. I don’t think anyone could have said it better than Sam Walton. (1985)(AP Photo) ...

Here are 21 quotes from business magnates, first ladies and political leaders. that reinforce how important customer service is for anyone who is interested in running a profitable business. 1.

I’m a fan of reading inspirational and motivational quotes. I often find a great quote and share it with my team at Shepard Presentations, and sometimes with the readers of this column as well.

In a digital, hyper-connected, and knowledge-sharing economy, customer service's definition of success is changing, and Key Performance Indicators (KPIs) are following suit. According to a recent ...

It feels like customer service -- or rather, the lack thereof -- is making headlines on a daily basis lately.Comcast is one example of a company that has faced service misstep after misstep.

We know many of your clients are experiencing high call volumes as a result of the ongoing COVID-19 situation. In order to provide them with some helpful information during this time, we have ...

Since last week was national customer service week (hat tip to Toby Bloomberg), I thought of writing a top ten list of customer service success factors. You are successful in customer service when: ...