Consistently providing a high level of customer service and support is proven to establish trust and build long-term business relationships. In fact, DDC FPO's 2024 Customer Service Trends report ...

Protecting customer data across the entire supply chain requires a comprehensive, multi-layered strategy. From encryption and secure communication channels to third-party vendor management and ...

It’s opened up possibilities to drive customer experience into the supply chain,” he says. AI offers the computational power to handle large data volumes from RFID, internet of things (IoT) and other ...

According to the 2023 Gartner Supply Chain Technology User Wants and Needs Survey, customer service and experience (CX) is one of the top three most frequently selected business priorities for ...

Backend improvements enhance the customer journey in-store as experience becomes a key lever to focus on with tariffs, according to CEO Laura Alber.

As companies continue to figure out the best ways to meet consumers’ evolving demands and expectations, customer service has become a focal point of supply chain operations. Technological ...

AI is enhancing last-mile delivery efforts by analyzing data to optimize truck routes, predict errors, and prevent package ...

Differences in Supply Chain Designs for a Manufacturing Industry vs. a Service Industry. The end goal of any company is a satisfied customer. The process of locating, obtaining and transporting ...

Listrak's latest fashion, beauty and retail reports recap the first half of the year and give insights for the second half.

WHAT CUSTOMERS NEED Customer expectations for data center operations vary widely depending on industry, location, and use case—but across sectors, certain baseline requirements consistently emerge.

The Convergence of Tech and Service to Modernize your service supply chain potential. The convergence of tech and service: Are you ready for the next evolution in service supply chain management?