While behemoths are rolling out many innovative technologies to redefine the customer experience in retail, here are some important things to note as per Gartner’s Hype Cycle for retail ...

In our The State of AI in Retail report, 72% of the retail leaders surveyed in February 2024 said customer experience was a primary or major driver behind adopting AI. Subscribe to the Daily ...

Maybe customer service at a retail pharmacy–the final setting on my list of high-impact industries–wouldn’t seem to afford the same kind of opportunities as working in assisted living, but I ...

The lowest ranked store was 145th among all 150 companies, and three ranked in the bottom 10 for customer service. The survey included a telephone interview with 1,500 randomly selected U.S ...

Talkdesk will showcase Talkdesk AI Agents for Retail at booth #6540 at National Retail Federation (NRF)’25: Retail’s Big Show at the Javits Convention Center in New York City, January 12-14, 2025.

An associate helps a customer at a Lowe's store in Brooklyn on February 27, 2024 in New York City. Associates have an important role to play in in-store personalization.

5 Remarkably Powerful Customer Service Secrets From the Hospitality Industry. Take a cue from Richard Branson, Danny Meyer, the Ritz-Carlton, Tom Colicchio, and other customer service experts.