Hosted CRM software providers look to solve the nagging problem of integrating Outlook contacts, calendar and task lists with sales force automation systems.

Customers will be able to buy and run the CRM 3.0 tool in two ways: either as a packaged product they run themselves, or as a hosted service they pay for through the new subscription-based license.

Microsoft CRM 1.0 hit the U.S. market a year ago, January 2003 to be exact. Early adopters have overlooked functional gaps in favor of long-term viability and ease of integration with other ...