"Parcel delivery firm DPD have replaced their customer service chat with an AI robot thing. It’s utterly useless at answering any queries," Beauchamp wrote in the social media post.

Parcel delivery firm DPD have replaced their customer service chat with an AI robot thing. It’s utterly useless at answering any queries, and when asked, it happily produced a poem about how ...

A delivery van from courier service DPD travels along the M56 motorway near Manchester, June 4, 2018. REUTERS/Phil Noble/files Purchase Licensing Rights , opens new tab ...

The chatbot complied by declaring DPD the "worst delivery firm in the world" and writing, "I would never recommend them to anyone." Beauchamp's post garnered 800,000 views within 24 hours.

Dynacraft Parcel Delivery or DPD has currently been grappling with an artificial intelligence misfire after its AI chatbot went rogue, hurling insults at a customer and criticizing the company.

While out for a walk, Craig McCaskill came across something unexpected—a robotic DPD delivery bot making its way along the footpath by the lake. The electric robot seemed determined, moving ...

DPD is expanding its fleet of autonomous robots with the parcel delivery firm announcing it will be opening a robot base in Lincoln. The new location is part of a nationwide roll-out that could ...