About 20 union members on Wednesday urged Intercity Transit management to come to terms on a new three-year labor contract for bus drivers, customer service representatives and other workers. They ...

Emotional drivers are integral to the creation of an exceptional customer experience. By building relationships with customers through positive emotional experiences, brands can improve customer ...

Still, Uber seems to have left a small hole for drivers to peer through the darkness. At the bottom of the trip details page, there is a line that reads, “To see a summary of customer payments and ...

This one’s for our customer service, food, and delivery workers; we feel for you completely. In a Reddit post , an Amazon delivery driver shared a recent story about dealing with a not-so ...

Customer service training helps send the right message that taking care of the customer and helping retain their business through caring and professional service is a critical part of their job.

But, that’s not the only thing impacted by the shortage. “We have to pull people out of fleets to make sure there’s busses being repaired that also act as drivers, customer service also act ...

This Toronto Uber driver has maintained a 4.99 rating after driving nearly 5,000 passengers. When I climbed into his car, ... Both are fundamentally customer-service roles, ...

“We need to change sometimes,” says Salah Mohamed, a 14-year cab driver with Yellow Cab in Seattle. “People need to be updated and understand they have to be professional and courteous and ...