HR leaders are a critical aspect of creating a GenAI implementation road map that will support employees' engagement with the technology.

Can you pull off customer — and employee — journey mapping successfully in collaboration with other departments?

A stunning 83% of customer experience professionals report disappointing results from their firms' customer journey mapping efforts. Here’s how to avoid a similar fate.

I was also grateful because the fathers had equipped us with a road map for life’s journey with structure and boundaries, but also escape routes and freedom to find our own way.

It has put the ability to deliver essential services at risk, and when government fails, people can die. There are real solutions that will make the public sector more competitive to attract and ...

Employee-focused mental health company Journey is acquiring Felt, a startup formerly known as Mine’d that specializes in matching individuals with therapists using artificial intelligence.

In April, a box truck pulled into its Long Island destination after a 700-mile journey. An employee set about checking the vehicle for damage and quickly made a remarkable discovery.

The HR strategy at Certis Group, a tech-focused security and smart operations company, has seen significant transformation since the arrival of Jaclyn Lee. Since joining Certis as CHRO, Lee has ...

Customer Relationships - A customer journey map is a visual representation of the various interactions a buyer has with a business. Building that map from the outside-in—from the customer's ...

Highmark Health's Ashley Blankette and Valerie Clarke on solutions that make it easier for employees to navigate their health care journey.