Using NLP in retail will help owners provide better customer service through personal assistants that can help solve customers’ queries quickly by having an intelligent understanding of the context.

The retail automotive customer experience is paradoxical. If I were to make the mistake of asking whether you look forward to having your car serviced at an auto dealership, I expect you’d look ...

UJET’s Digital Divide in Retail Customer Service report – which includes insights from 200 retail CX leaders across the U.S. and Europe – finds that although leaders communicate most with ...

You Can’t Make Unfriendly People Friendly. Customer service is a tough job. ... Years ago while in retail we decided that the people doing the hiring must be using the “mirror” test.

Retail contact centers that integrate agents with the rest of the company can expect dividends through greater CLV (customer lifetime value). 38% say the agent was well-integrated with the company ...

And on top of that, the heightened levels of operational efficiency allow enterprises to still provide quality customer service at low staff levels during labor shortages. Putting IoT ...

Wal-Mart, which ended its longstanding store greeter tradition in 2012, is bringing them back to most of its 5,000 or so U.S. stores in an effort to make those locations more customer-friendly and ...

There are many variables involved when designing a custom retail space that reflect a brand and caters to the customer. Here are four ways that retail business leaders can develop authentic ...

Zara shoppers are complaining about long lines and poor customer service at stores.; Shoppers rushing back to stores, combined with a lack of retail workers, may be to blame, experts say. "The ...

After reviewing multiple options in the market, Bally chose to replace its more than 500 POS systems with Oracle Retail Xstore Point-of-Service and Oracle Retail Xstore Office.