Stop touting your “great customer service” and focus on the specifics that make your service exceptional.

The CEO of Zendesk explains how developing great customer service resembles keeping that New Year's resolution to start a daily running habit.

The $64,000 question that the naysayers ask is, would anything change if we just gave these customers what they expect, provide good customer service, and no more?

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Use all the complex customer management systems you want, but really great service comes down to one word ...

The worst possible customer service training is one that neglects to explain the “why” behind great customer service. The second-worst customer service training is one that neglects to show ...

8 Tips for Great Customer Service (Infographic) Bad customer service leads to lost business. Here’s how the best call center agents keep customers happy.

The actual cost of providing good customer service -- having a human being answer the phone, for example -- only costs between $10 and $30 per customer. Acquiring new customers is much more expensive.

Consumer Reports shares advice on getting great customer service, showing you how to reach a rep by phone and have your problems solved.

Every company claims to have great customer service, but this company has the results to back it up.

08-20-2010 WORK LIFE How to Be a Great Customer and Get Great Customer Service Stop treating employees like they’re your personal servants or inferior, and you might be very happy with the results.

A strong presentation is so much more than information pasted onto a series of slides with fancy backgrounds. Whether you’re pitching an idea, reporting market research, or sharing something ...