After consulting with a manager, the receptionist handed him a key to a closet-sized room on the 12th floor. "It smelled terrible," he said. "I reported it to the receptionist.

A hotel receptionist carefully and professionally handled a situation in which a father of two argued with her over his hotel room and posted it on TikTok. Fearing an escalation of the encounter ...

It may seem like a small detail, but if a hotel receptionist says your room number out loud during check-in, it’s a security risk. Anyone within earshot now knows where you’re staying.

A seasoned traveller from Birmingham is sharing her checklist of the five things everyone staying in a hotel should do ...

The combination of artificial intelligence (AI) and robotics has made its way into the hospitality sector. Javier García Cuenca, vice-president of Magic Costa Blanca hotels and president of Spain ...

A hotel expert has shared the 'red flag' warning signs you should look out for at hotels, ... If the hotel receptionist says this take action immediately, ... Unsecured or faulty room locks.