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Salesforce Inc. is launching a new prepackaged artificial intelligence agent for customer service, enabling organizations to build and deploy AI agents quickly. Today Salesforce announced Help Agent, ...

Heathrow and Salesforce launched AI assistant Hallie to manage customer inquiries, boosting efficiency at the UK's busiest ...

Intercom Inc. is expanding the role of its Fin artificial intelligence customer agent beyond customer support for the first time, positioning it as a sales assistant that operates across all stages of ...

AI agents in customer service aren't a future promise anymore. They're live, resolving tickets, profiling visitors in real time, and even closing sales while teams sleep. In 2026, a true AI customer ...

Evolving its customer service AI offering, Salesforce plans to release Agentforce Help Agent next month. Help Agent commingles training on a user's own Agentforce Service (formerly Service Cloud) data ...