ITIL 4 is IT's go-to framework for delivering IT services. From ITIL Foundation to ITIL Master, here's everything you need to know about the latest ITIL certifications.

Some process improvement projects and best practice frameworks such as ITIL and COBIT can do more harm than good--particularly when implemented by third-party IT service providers.

Founded in 2002, Executive Mosaic is a leadership organization and media company. It provides its members an opportunity to learn from peer business executives and government thought leaders while ...