The problem, and it’s a big one, is that self-checkout leads to increased theft. Some of that is unintentional, as people ...

Customers of popular British grocery chain Booths found out this week that the company is scrapping self-checkout lanes, just six years after rolling them out in their 28 tony stores.

Self-checkout promises ultimate convenience. Is it doing its job? The process can make for faster, easier experiences, but it needs regular attention and helpful associates to thrive.

Twin Cities libraries embrace new self-service library hours — without librarians present In Dakota and Scott counties, patrons can access the library during extended hours just by scanning a card.

From theft to scanning errors, chains retailers are running into headaches with self-checkout after rolling out the technology aggressively over the last decade.

BOSTON – For stores, self-checkout is supposed to be a cost saver. For customers, it's supposed to be a time saver. But is self-checkout still worth it? Suddenly, retailers are not saving as ...

Consumers that use both self-checkout and staffed lanes are highly valuable to retailers, according to shopper intelligence firm Catalina.

Dollar General and other retailers plan to remove self-checkout from some stores citing frustrations with the technology and thefts.

Self-checkout is far from solely responsible for this doom loop, but it has contributed to the way certain stores have rotted from the inside. And then, of course, there’s theft.

The promise of self-checkout has meant that customers can avoid long lines by scanning and bagging their own items, workers can be freed of doing those monotonous tasks themselves and retailers ...

Target will limit self-checkout to 10 items, claiming the move will improve the customer experience and speed up the process. The Minneapolis-based retailer joins dozens of other retail chains ...

Self-checkout faces a reckoning of sorts just as retailers are in the midst of their busiest time of the year.