It's common to see Filipino students reading and studying in coffee shops, seemingly accustomed to the absence of public ...

The library in Scott County is one of a handful in the Twin Cities that have implemented a new self-service model. Patrons access books, computers, printers and meeting rooms at times when the ...

Self-checkout is far from solely responsible for this doom loop, but it has contributed to the way certain stores have rotted from the inside. And then, of course, there’s theft.

Self-checkout, first tested in supermarkets in the late 1980s, gained momentum 20 years ago. But grocers ramped it up even more three years ago to address the pandemic-induced severe labor shortages.

Self-checkout, on the other hand, shifts the work to customers, making them feel less rewarded, the study found. “Extra effort required to checkout and bag purchases and the expectation of ...

Self-checkout might be making customers less loyal to stores that use it, according to new research. Researchers at Drexel University found that customers expect service, including human checkout ...

It's been nearly two months since the Seattle Public Library's systems went offline. Services are returning slowly.

In 2021, self-checkout usage represented 30% of transactions, almost double from 2018, according to a survey of retailers by FMI, an industry group. And 96% of retailers surveyed offer self-checkout.