Learn simple and smart ways to improve customer hold timesBeing put on hold has become the norm in today's business environment. To avoid it becoming a frustrating experience for your customers, there ...

The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to track whether performance is improving or eroding over time.

Hours-long customer-service hold times have shrunk to a record-low 69 seconds on average, while significantly fewer customers are getting hit with surprise cumulative bills as high as $2,000.

AT&T will start offering bill credits for internet service outages longer than 20 minutes. Amy Sancetta/AP AT&T says that it wants to improve its customer service, and one way in which it is going ...

Customer service is the direct, ... This includes negative experiences, such as long wait or hold times, not being able to speak to an agent, being transferred too many times, ...

Get Ready For Delayed Tax Refunds, Long Hold Times After Mass IRS Firings. Jennifer Bendery. ... “It’s going to have a real impact on customer service ― right as taxes are due this year. ...

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...

It revealed a staggering loss of time and money for Indians due to poor customer service. In 2023, citizens collectively spent over 15 billion hours ‘on hold’, resulting in an estimated ...

8x8’s survey of 2,000 UK adults reveals a clear demand for better customer service: 62% support fines for poor call handling 66% of men back penalties vs. 59% of women ...

CenturyLink fined for leaving WA customers on hold too long . ... “Excessive” call wait times and disclosure violations led to $133,000 in fines ... as well as a major internet service provider.

With the right knowledge and ability to act in real-time, contact centres have the power to transform customer experiences, building trust and retention in the long run. Leveraging actionable insights ...