Battling Customer Service Chatbots Is Getting Worse With AI Bridget Carey Editor at Large Bridget Carey is an award-winning reporter who helps you level-up your life -- while having a good time ...

The open-source Apriel model, available generally in the second quarter on HuggingFace, will help create AI agents that can make decisions around IT, human resources and customer-service functions.

Potential Positives. Introduction of the new Freddy Agentic AI Platform positions Freshworks as a leader in AI-powered service tools that can take autonomous actions, thereby enhancing operational ...

Service Electric Cable TV and OpenVault announced that OpenVault’s OV PNM Proactive Network Management solution will be ...

Better customer support: With 54% of consumers open to using AI-powered chatbots on brand’s websites and apps, retailers have the opportunity to provide round-the-clock customer service. These ...

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents.. The software maker ...

Microsoft's Azure AI Foundry Agent Service has launched with robust, scalable features for building and managing AI agents. This versatile, use-case-agnostic platform supports multi-agent orchestratio ...

When an AI model for code-editing company Cursor hallucinated a new rule, ... Open Navigation Menu. An AI Customer Service Chatbot Made Up a Company Policy—and Created a Mess. Security; Politics; ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb ...

AI bots, able to perform tasks autonomously, have the potential to transform online shopping, completely bypassing traditional online search and promotional tricks aimed at attracting human beings ...

Shipping giant CMA CGM and tech startup Mistral AI expect rapid productivity gains from a 100 million euro partnership unveiled on Sunday, which the French firms also touted as a commitment to ...

An AI Customer Service Chatbot Made Up a Company Policy—and Created a Mess When an AI model for code-editing company Cursor hallucinated a new rule, users revolted. Photograph: Getty Images ...