While adopting a customer-centric stance for your business can put you in an excellent position to succeed, it may also require a new level of dedication.

A woman on TikTok shared a PSA about the importance of putting yourself on mute if you’re ever on hold with customer service. Anyone who’s been on the phone with customer service is familiar ...

Why customers increasingly refuse to be put ‘on hold ... Customer service abandonment is on the rise, research shows, as patience for long wait times dwindles. Getty Images. Share.