In a customer’s eyes, a lack of response is a decision to ignore them. So try to respond within an hour. For instance, “Hey Danielle, thanks for letting us know!

3. Poll Clients Before A Product Launch. As an expert in crowdfunding, I believe hearing the voice of the crowd is key. When I'm launching a new product, customer feedback is crucial to have as ...

Customer feedback is a vital source of information when you are thinking about improving your product offering. It is also an excellent way of picking up on problems quickly and addressing them.

Navigating negative feedback on the internet about your business can feel like walking a tightrope. However, your response to negative reviews online can affect how your business is perceived, so it's ...

Here is an example of what not to do when you receive negative customer feedback. Customer feedback: Customer review by “UnhappyCustomer123” “I can’t believe how terrible this service is! They messed ...

In fact, prompt responses can increase the customer retention rate and improve your brand's reputation. A quicker response gives your customers a ray of hope to continue believing in your products.

Customer criticism is part and parcel of the digital age; even the most experienced and successful retailers can now easily fall by the way-side if they’re not alert.

This year, the Charlotte, North Carolina-based lender has added capabilities related to fraud claims and card arrivals, in ...

Nowadays, if you're a business owner, your customers expect—and demand—an immediate response. Meet the answers to their prayers: social media networks such as Facebook and Twitter or review ...