If a young person in customer service is giving you a blank stare, perhaps you're the one who's being unreasonable.

Rails recently opened a new retail location in Bethesda, Maryland, which was strategically chosen based on strong existing customer data from the surrounding area.

In their efforts to deepen customer relationships in the face of economic uncertainty, many forward-thinking brands have transitioned from helping customers in an efficient, yet seemingly ...

In an age where high-tech innovation is everywhere, a quieter revolution is unfolding inside retail operations: radio ...

How to use AI to drive retail customer experiences Making AI a priority today can help you attract and retain your loyal customers and help you stand apart in a crowded retail industry.

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of people frustrated.

You wanna know who the true heroes of the world are? Retail clerks and customer service reps.

May 17, 2024 — Cohere has published a new article discussing the transformative potential of large language models (LLMs) in the retail industry. In the post, David Stewart, Robin Gainer, and Sam ...

‘The Customer Is NOT Always Right!’ The old adage that "the customer is always right" has got to be somewhat responsible for all the belligerent and entitled customers workers have to deal with.

Walsh: Retail-service consultant Pied Piper released a study this summer that showed traditional dealerships have higher satisfaction than direct-to-consumer models.

You wanna know who the true heroes of the world are? Retail clerks and customer service reps. I'm in awe of anyone who can deal with the general public on a day-to-day basis and not commit murder ...