Retail customer service @FreedomTumZ via Twenty20. Remember when big box retailers crushed the “mom and pop” shops that once formed the backbone of retail?

UJET’s Digital Divide in Retail Customer Service report – which includes insights from 200 retail CX leaders across the U.S. and Europe – finds that although leaders communicate most with ...

TROY, Mich.: 28 March 2024 — U.S. retail bank customers are losing faith in their bank, and customer attrition is a concern. According to the J.D. Power 2024 U.S. Retail Banking Satisfaction Study,SM ...