In an age where digital convenience often trumps personal interaction, the state of customer service in the UK's retail sector has sparked considerable debate. Friends, family, and even casual ...

Forbes contributors publish independent expert analyses and insights. AKA The Customer Whisperer - advisor, speaker broadcaster & author Disruption in retail can be a powerful force, shaking up ...

Samsonite has implemented a new mobile-driven experience across its European stores, powered by Oracle Retail Xstore Point of Service.