The age of the restaurant self-service kiosks has dawned, and it's the end of fast food as we know it. McDonald's is striding into the 21st century with the rollout of the "Create Your Taste ...

Steak 'n Shake is shaking things up. The midwest based quick-service restaurant is becoming a self-service restaurant once the pandemic ends.

When restaurant customers order from a self-service kiosk while a line forms behind them, they feel rushed, prompting them to buy less and stick to familiar items instead of browsing for something ...

Incorporating touchscreen kiosks is becoming increasingly essential for restaurants looking to enhance efficiency and improve customer experiences. This article explores how touchscreen kiosks are ...

Owners of sushi trains and self-service fro-yo stores are generally interpreting the rules to include their businesses as well. The ban is already having an impact nationwide.

Steak 'n Shake is switching from a full-service restaurant to a quick-service business model. "The pandemic hastened the inevitable," Biglari Holdings chairman Sardar Biglari wrote.

Cantaloupe will be showcasing its innovative solutions focused on self-service and mobile-first applications for stadiums, entertainment venues, festivals and hotels.

Why restaurant self-service kiosks can actually result in customers ordering less food "We found that most people do in fact feel pressured to order quickly when there's a queue behind them" ...

New research on food-ordering kiosks introduces the social dynamics at play and offers alternatives for designing a more effective and customer-friendly self-service process.