In my book, Here Be Dragons, I wrote in the chapter devoted to leadership that “In order to attract and retain high-performing employees, you have to learn how to serve them… If people know that you ...

One of the hardest leadership decisions I’ve ever made ended with a hug and both of us in tears. Not because something had gone terribly wrong, but because it was the right decision. It was the day I ...

Cultivating great leaders is more important than ever given the ongoing labor shortage — employees with empathetic managers are more likely to remain loyal to their organization. As such, ...