The ServiceNow implementation will involve multiple phases, beginning with internal IT incident management and ultimately customer-facing service ordering through the customer portal.

With the 3CLogic integration for ServiceNow HCLS Service Management, health and life sciences organizations will be able to remove the need for agent swivel-chairing between channels and platforms ...

They suggested the most effective way to do so is through a formalized process called organizational change management (OCM). “Organizational change management bridges the gap between your current and ...

ServiceNow expands into the manufacturing vertical industry with its operational technology management software.

Based in San Jose, ITapp is known for its cloud management software for the enterprise, which by all accounts appears to line right up with ServiceNow's core offering.

Xactly and ServiceNow are joining forces to drive revenue optimization by streamlining the Quote-to-Order process, enabling seamless sharing of earnings and incentives with sales teams, and ...

IT service management firm ServiceNow on Tuesday announced its expansion into the manufacturing and healthcare verticals. The new vertical push lines up with CEO Bill McDermott's industry-focused ...

Combining end-to-end capabilities that connect user engagement to engineering and operations with a consumerized, streamlined experience is ServiceNow’s recipe for success.

ServiceNow offers technical management support to large IT operations, with a focus on the help desk and ITSM. Its three certification paths will help validate your skills with this rising IT ...

ServiceNow CEO John Donahoe believes digitalization is about to change the world of work as significantly as it has transformed our experience as consumers and our lives at home.