Customer service representatives must have good listening skills, so they can better understand what the customer needs, and then address the needs directly.

Candidates can also take courses to develop their skills and knowledge, such as a Level 2 Certificate in Customer Service or a Level 2 Certificate in Contact Centre Operations.

Customer service skills comprise the knowledge, tactics and understanding needed to make customers as satisfied as possible. Here are 12 essential skills.

This is because good customer service combines skills that must be cultivated and honed. Customer service representatives must also be willing to improve and add to these skills continuously.

Important Qualities of Customer Service. Customer service can be an up-and-down kind of job. One customer situation may make a representative feel like she has accomplished a lot for the company ...

Asking to speak to the manager isn't going to get the results you want. In this episode, negotiation consultant Craig dos Santos gives tips on how to make a customer service representative your ...

Find out more about the average customer service representative salary and learn where the best-paying metropolitan areas are for a customer service representatives across the country.

Even without those formal roles, customer service organizations frequently have needs for subject matter experts or people to take on tasks outside the role of customer service representative.

And for many, that may ultimately be the best revenge of all against the customer service rep from hell. Rich Gallagher, LMFT, heads Point of Contact Group, a communications skills training firm ...

Treat representatives like customers. Customer service can be a draining job–from dealing with the ire of dissatisfied customers to the receptiveness of internal teams to feedback.

The call continues as Ashley demonstrates her serious customer service rep skills. Her methods utilized a tried and true playbook in handling the imaginary caller.