Set SMART goals with your customers to get a sense of their objectives and make sure the goods or services you’re offering meet their specific needs.

Changing customer experience and encouraging self-service can be tricky. Here's how to do it right.

SMART has announced potential service delays from Wednesday, Feb. 12 to the start of service Thursday, Feb. 13, due to severe weather.

If artificial intelligence is so smart, which are AI-driven customer service chatbots so clueless? Experts weigh in and one says it may be by design.

The program offered late-night weekend service. Its final service was Oct. 2. The SMART customer service phone number is 707-794-3330. Someone will be able to answer calls, Monday through Friday ...

NORTH BAY, CA — SMART will temporarily suspend passenger service the weekend of Dec. 14–15 to allow for mandatory system tests in preparation for the opening of the new SMART Petaluma North ...

For additional assistance, SMART Customer Service is available 8 a.m. to 5 p.m., Monday through Friday by calling (707) 794-3330 or via email at [email protected].