"Just How I Like It" is Garratt's first release of 2022, following last year's cover of David Bowie's "Ashes to Ashes", and is, in his own words, "about release and reclamation.I wrote it in the ...

In 2004 the biggest problem the online shoe retailer Zappos faced was how to staff its customer call center with dedicated, high-caliber service reps. The company’s headquarters were in San ...